Return & Replacement Policy
Effective Date: October 20, 2025At FolMart, we are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, our policy makes it simple and hassle-free.
1
Eligibility for Returns & Replacements
- Items must be reported and returned within 24 hours of delivery.
- Products should be unopened, unused, and in their original packaging.
- Perishable items (fresh fruits) are eligible for replacement only if they are damaged, spoiled, or incorrect upon delivery.
2
How to Request a Return or Replacement
Contact our support team with your Order ID and a clear photo/video of the item:
📧 Email: sales@folmart.com
📞 Hotline: 09644798418
📞 Hotline: 09644798418
3
Replacement Process & Delivery Charge
- We do not offer any cash or monetary refunds (No Money Refund). Instead, we provide product replacement options.
- Applicable delivery charges will be added to all replacement orders dispatched by us.
- Once your claim is verified, the replacement item will be processed and sent to your address as quickly as possible.
4
Non-Returnable / Non-Replaceable Items
- Fresh fruits delivered correctly and in good, fresh condition.
- Customized or specially packaged items unless damaged upon arrival.
5
Policy Updates
FolMart reserves the right to update this policy at any time. Any changes will be posted here with an updated revision date.