Cancellation Policy
At FolMart, we keep things simple. If your plans change, our transparent cancellation process ensures you’re covered.
When to Cancel?
You can cancel any order before it is dispatched or if an item becomes unavailable/out of stock.
How to Request?
Reach out via WhatsApp, Messenger, or Live Chat with your Order ID for instant assistance.
Prepaid Refunds
Full refunds are issued to your original payment method (bKash, Nagad, or Card) for eligible cancellations.
Policy Highlights
🤝 COD Orders
Cancel anytime before dispatch without charge. Excessive cancellations may affect future COD access.
📦 Pre-Orders
Cancellations allowed only before supplier confirmation. Once in transit, cancellation is not available.
🛡️ Company Rights
FolMart reserves the right to cancel orders due to stock issues, failed verification, or unreachable addresses.
✅ Post-Dispatch
Once dispatched, orders cannot be canceled but can follow our Happy Return policy.
