Refund & Returns Policy
Effective Date: October 20, 2025At FolMart, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our policy makes it simple and hassle-free.
1
Eligibility for Returns & Refunds
- Items must be returned within 24 hours of delivery.
- Products should be unopened, unused, and in original packaging.
- Perishable items (fresh fruits) are eligible for refund only if they are damaged, spoiled, or incorrect on delivery.
2
How to Request a Refund or Return
Contact our support team with your Order ID and a clear photo/video of the item:
📧 Email: sales@folmart.com
📞 Hotline: 09644798418
📞 Hotline: 09644798418
3
Refund Process
- Refunds are processed via the original payment method (bKash, Nagad, Card) within 3-5 business days.
- Replacement options may be offered for damaged or incorrect items instead of a refund.
4
Non-Returnable Items
- Fresh fruits delivered correctly and in good condition.
- Customized or specially packaged items unless damaged.
5
Updates
FolMart reserves the right to update this policy. Any changes will be posted here with an updated revision date.
